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It seems pretty complicated to explain the reasons, but it is actually very easy to fix this issue by yourself.
Restoring i Phone with i Tunes will take your i Phone back to its factory settings, which means that all your text messages, photos, apps, podcasts, videos, music, notes and other data will be removed from your i Phone.
So you must sync all of your important i Phone data to i Tunes before you want to use this method.
Just follow the detailed instruction of the program and get your i Phone fixed in simple steps. Windows Version Download Mac Version Download Connect your frozen i Phone to computer with USB cable.
The program will quickly detect your i Phone and you will see the prompt: Your device is in abnormal state.
When your device is detected by i Tunes, go to "Device", click on your i Phone then choose "Restore" in the "Summary" tab.
Once restored, your i Phone will get back to the normal condition.
Then, connect your i Phone to the computer you usually sync it with.
If the Purchased tab still shows an Open button instead of a Download or Install button, choose Store 2 You might not be able to redownload an app on a different device than you purchased it on if there isn't a version available for the different device.
For example, you might not be able to redownload an app that you bought for your Mac on your i OS device.
First, you need to make sure that you are using the latest version of i Tunes.
Then, connect your i Phone to computer with a USB cable.
Instead, use the Search field in the upper-right corner to find and open the App Store page for the current version of mac OS.